Good communications Skills with Mechanical / ITI (Industrial Training Institute) in Air Conditioning with min 8 years in Client, AC Technician team management & Service and Operations role
Job Responsibilities:- Manage a large field AC Technician team .
- Drive service excellence by ensuring timely resolution of complaints, preventive maintenance adherence, and high customer satisfaction.
- Conduct technical training sessions for service staff on VRF, ducted, AHU, and split systems to enhance skill levels.
- Engage with key clients, handle escalations, and maintain strong long-term customer relationships.
- Collaborate with the procurement and stores teams to ensure the availability of spares and critical materials.
- Identify and convert retrofit opportunities, work with the sales and estimation teams to close these projects.
- Ensure accurate billing and timely recovery of payments related to service and retrofit activities.
- Track and report KPIs for service delivery, revenue, customer feedback, and team performance.
- Implement and enforce safety and quality compliance across all service jobs.
Pay: ₹55,000.00 - ₹80,000.00 per month
Application Question(s):
- Have you read the Job details and criteria?
- Are you from Mumbai and if not ready to relocate to Mumbai on your own?
- Ready to attend Final round in Mumbai?
Experience:
- HVAC Operations: 8 years (Preferred)
Language:
Willingness to travel:
Work Location: In person
