We are one of the top most reputed organization in Coimbatore in Real Estate and Construction Industry. We are building the team and looking for a Telecallers.
A Telecaller – Sales is responsible for generating leads, engaging prospective customers, scheduling site visits, and supporting the sales team in achieving business targets.
Key Roles and Responsibilities
1. Lead Generation
o Contact potential customers through outbound calls.
o Generate new leads from databases, digital campaigns, referrals, and other sources.
o Identify customer requirements and qualify leads.
2. Customer Interaction
o Explain the company's real estate and construction projects, features, pricing, and payment plans.
o Answer customer queries professionally and accurately.
o Build rapport with prospective buyers and maintain a positive customer experience.
3. Lead Qualification
o Assess customer interest, budget, preferred location, and investment objectives.
o Classify leads based on their readiness to purchase.
o Update lead status in the CRM system.
4. Appointment & Site Visit Coordination
o Schedule appointments for customers with Sales Executives.
o Coordinate and confirm site visits.
o Send reminders and ensure customer attendance.
5. Follow-up Activities
o Regularly follow up with prospects through calls, WhatsApp, SMS, and emails.
o Re-engage inactive or lost leads.
o Maintain continuous communication until closure.
6. CRM Management
o Record customer interactions accurately.
o Update customer information and follow-up schedules.
o Maintain complete and organized customer records.
7. Sales Support
o Assist the sales team by providing qualified leads.
o Coordinate with marketing for campaign-generated inquiries.
o Share customer feedback to improve sales strategies.
8. Customer Relationship Management
o Build long-term relationships with prospective and existing customers.
o Ensure prompt responses to customer inquiries.
o Maintain professionalism and confidentiality.
9. Target Achievement
o Meet daily, weekly, and monthly calling targets.
o Achieve lead generation and appointment booking goals.
o Contribute to overall sales revenue targets.
10. Market Intelligence
o Stay updated on company projects, competitor offerings, and market trends.
o Share customer insights with management.
Daily Activities
· Make outbound calls to prospective customers.
· Attend inbound inquiries.
· Schedule and confirm site visits.
· Follow up with existing prospects.
· Update CRM and prepare daily call reports.
· Coordinate with the Sales and Marketing teams.
Key Performance Indicators (KPIs)
· Number of outbound calls made.
· Qualified leads generated.
· Appointments/site visits scheduled.
· Site visit conversion rate.
· Customer follow-up completion rate.
· Sales conversions from assigned leads.
· Customer satisfaction and response time.
· CRM data accuracy.
· Monthly target achievement.
Required Skills
· Excellent communication and interpersonal skills.
· Fluent in English and the local language(s).
· Strong persuasion and negotiation abilities.
· Basic knowledge of real estate and construction projects.
· Customer-focused attitude.
· Good computer and CRM skills.
· Ability to handle objections confidently.
· Time management and organizational skills.
· Positive attitude with a target-oriented mindset.
· Teamwork and coordination skills.
Educational Qualification
· Bachelor's degree in any discipline (preferred).
· 1–3 years of experience in telecalling, customer service, or real estate sales is desirable.
· Freshers with excellent communication skills may also be considered.
Interested Candidates can send their updated CV to the below mentioned email id.
[email protected]
Work Location: In person
