hotel receptionist acts as the primary point of contact, managing guest check-ins/check-outs, handling reservations via phone or email, and processing payments. Key responsibilities include providing exceptional customer service, addressing guest inquiries, managing room assignments, and coordinating with housekeeping. +5 Core Responsibilities & Duties Guest Services: Greet guests warmly, manage check-in/check-out, issue room keys, and provide information on hotel amenities and local attractions. Reservations & Administration: Handle, modify, and cancel reservations, update room status in the hotel software system, and manage front desk files. Financial Transactions: Process payments, prepare invoices, verify guest identification, and balance cash drawers. Communication & Security: Answer phone calls, direct inquiries, and monitor lobby activity for security. Issue Resolution: Handle guest complaints, special requests, and emergencies promptly and professionally. +9 Key Requirements & Skills Experience: Previous experience in customer service, front office, or hospitality is preferred. Technical Skills: Proficiency in property management systems (PMS) and Microsoft Office Suite. Communication: Excellent verbal and written communication skills. Soft Skills: Strong multitasking abilities, attention to detail, and ability to work under pressure. Education: High school diploma or equivalent required. +4 Work Environment Hotel receptionists often work shifts, including weekends and holidays, and must maintain a professional, well-groomed
Job Type: Full-time
Pay: ₹9,150.89 - ₹13,500.00 per month
Work Location: In person
