Job Summary
We are hiring Customer Support Executives (Voice Process) to handle customer interactions over calls. The role involves assisting customers, resolving queries, and delivering quality support. Candidates must be fluent in Malayalam, Telugu, or Kannada. English is not mandatory.
Key Responsibilities
- Handle inbound and outbound customer support calls.
- Communicate clearly with customers in Malayalam / Telugu / Kannada.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer issues professionally and within defined timelines.
- Update customer information accurately in the system.
- Follow company processes and quality standards.
- Escalate complex issues to the relevant team when required.
- Maintain high levels of customer satisfaction
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹21,000.00 per month
Benefits:
Work Location: In person
