Roles & Responsibilities
- Should have good working knowledge of MS Excel, MS Word, and MS Outlook.
- Should be able to read, understand, write, and respond to customer and business emails professionally.
- Regularly update Google Sheets with sales orders, customer details, stock availability, dispatch details, sales status, and other relevant information.
- Coordinate with customers regarding sales orders, quotations, enquiries, delivery schedules, payment follow-ups, and other requirements.
- Prepare and send quotations, purchase order confirmations, order acknowledgements, invoices, and other sales-related documents.
- Monitor the complete sales order process, from receiving the order to dispatch and final delivery.
- Coordinate with the Production, Stores/Warehouse, Dispatch, Accounts, and other departments to ensure timely order processing and delivery.
- Follow up with customers regularly for pending orders, repeat orders, payments, delivery requirements, and new business opportunities.
- Maintain and update customer databases, sales records, enquiry details, order status, and follow-up reports.
- Support the Sales Manager in achieving monthly and annual sales targets.
- Identify potential customers and develop new business opportunities through calls, emails, meetings, references, and other channels.
- Maintain good relationships with existing customers and ensure high levels of customer satisfaction.
- Monitor market trends, competitor activities, customer requirements, and pricing and provide relevant information to management.
- Prepare daily, weekly, and monthly sales reports, including sales performance, pending orders, customer follow-ups, and order status.
- Coordinate with the Accounts Department for payment collection and outstanding payment follow-ups.
- Ensure proper documentation and filing of quotations, purchase orders, invoices, customer communications, and other sales documents.
- Handle customer complaints and coordinate internally for quick resolution of quality, delivery, pricing, and service-related issues.
- Assist in preparing sales forecasts, business plans, marketing plans, and sales strategies.
- Conduct regular follow-ups with prospective customers and convert enquiries into confirmed orders.
- Support marketing activities, including customer visits, product promotion, exhibitions, digital marketing, and other promotional activities, as required.
- Maintain professional communication with customers and represent the company in a positive and professional manner.
- Ensure all sales and customer information is accurately updated and maintained confidentially.
- Any other sales, marketing, customer coordination, reporting, and administrative responsibilities assigned by the Management from time to time.
- Interested candidates may apply by sending their updated resume to: [email protected] or call 9150001493
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Paid time off
- Provident Fund
Education:
Experience:
- Sales & Marketing: 5 years (Preferred)
Work Location: In person
