JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Hospitality Manager - Client Site ServicesPosition Overview
We are seeking an experienced Hospitality Manager to oversee comprehensive soft services, food & beverage operations, and event management at a dedicated client site within a leading IT company. This role requires a dynamic professional who can deliver exceptional workplace experiences while managing multiple service streams in a fast-paced technology environment.
Key Responsibilities
Soft Services Management
Oversee daily operations of reception, concierge, and guest services
Manage housekeeping standards and workplace cleanliness protocols
Coordinate mail and package distribution services
Ensure seamless visitor management and security compliance
Supervise administrative support services and meeting room coordination
Food & Beverage Operations
Manage cafeteria operations, catering services, and beverage programs
Oversee vendor relationships with food service providers
Ensure compliance with health and safety regulations
Monitor food quality, presentation, and customer satisfaction
Manage inventory, procurement, and cost control for F&B services
Event Management
Plan and execute corporate events, meetings, and employee engagement activities
Coordinate logistics for conferences, seminars, and client presentations
Manage event budgets and vendor relationships
Ensure seamless setup, execution, and breakdown of events
Support marketing and communication for internal events
Team Leadership & Client Relations
Lead and develop a team of service professionals
Maintain strong relationships with client stakeholders and IT company leadership
Monitor service level agreements and performance metrics
Implement continuous improvement initiatives
Handle escalations and resolve service issues promptly
Required Qualifications
Experience & Education
Bachelor's degree in Hospitality Management, Business Administration, or related field
5+ years of experience in hospitality or facility management
Previous experience managing multiple service verticals preferred
Experience working in corporate or technology environments advantageous
Skills & Competencies
Strong leadership and team management abilities
Excellent customer service and relationship management skills
Project management and event planning expertise
Budget management and cost control experience
Proficiency in hospitality management software and Microsoft Office Suite
Strong communication and interpersonal skills
Personal Attributes
Proactive problem-solver with attention to detail
Ability to multitask in a fast-paced environment
Flexible and adaptable to changing client needs
Professional demeanor with strong service orientation
Cultural awareness and ability to work with diverse teams
What We Offer
Competitive salary and benefits package
Opportunity to work with a prestigious IT company client
Professional development and career advancement opportunities
Dynamic work environment with exposure to cutting-edge technology sector
Performance-based incentive
es and recognition programs
Client Engagement
create a fun and impactful client engagement strategy
engage with all employees and key stakeholders
imbed in the FM team a culture of empowerment, engagement and fulfilment
monitor and develop procedures to ensure client’s expectations are conveyed and worked upon
pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
deliver an exceptional quality of service to the Client, as reflected by Client feedback
Communication
liaison with JLL team and client on soft service and hard service delivery
create, manage JLL profile within the client account
champion monthly meetings with GWS lead to enhance relationships
Promoting teamwork across the board
At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.
What you can expect from us
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
