Job Requirements
- identify and meet the specific IT requirements within and across Business Units and Regions by constantly interacting with all the department / Business Unit heads.
- Provide inputs to the senior management for leveraging IT to enhance the operational efficiency and customer experience in retail environment.
- Ensure that the processes and practices are also changed to suit the dynamic business environment.
- Keep abreast of new technologies being used in the retail industry
- Stay informed of the changes being effected in the key initiatives/business processes of the division to estimate and manage the impact of the change on the system
- Plan, budget and manage the support requirements / IT assets including software, equipment maintenance, external service, outsourcing agreements for Retail Stores
- Ensure the standardization of process, metrics and SLA’s across retail formats and measure their effectiveness periodically
- Review progress on support of IT-Infrastructure for retail stores with internal IT team & regional team
- New Layouts & Formats – Work with IRSG Team on new Concept of Retail formats and support Retail Automation
- Retail Expansion – Review New Store Expansion with IRSG & Regional team and ensure availability of IT-infrastructure for the store opening
- Partners – Identify / review new partners required to implement IT Infrastructure Solutions across formats.
- Legal – Review the Contracts of Retail Infrastructure with Legal Function and advise Senior Management for implementations.
- IT Security – Work with IT-Security COE in Identification and Implement IT Security practices at Retail formats. Ensure compliance to security policy for retail IT assets
- Retail Assets – Deploy process for consolidating IT Assets across the Retail Formats. Review SLAs and deliverables of IT Partners for all formats
- Negotiation – Negotiate IT-Infrastructure, Network bandwidth, Standard software like MacAfee etc., required across formats.
- Business Associates – Interact with New Franchises for standardizing the infrastructure across formats.
- Concept Store – Work with Senior IT team, business heads and key partners on New Digital Concept stores. Example Virtual mirror, Digital Store etc.,
- POC – Based on demand from Business, work out Proof of Concepts (POCs) to be adopted at Retail formats and adapt model across all formats.
- Cost Saving – Review IT-Infrastructure cost at Retail formats and work out models for reducing cost.
Green IT – Ensure carbon print, energy level, disposal of IT assets, design of Store infrastructure follow green concepts
Work Experience
Work Experience
- Graduate / Engineering
- Required experience – 8 to 10 years in Retail Infrastructure Domain
- Good communication both written, verbal & presentation skills
- Willing to work with extended hours for closing the critical calls.
- An ability to learn new technologies quickly
- Strong documentation skills
