A Customer Relationship Officer (CRO) at Helios (Titan Company's premium watch division) is a front-line brand ambassador.
Key Responsibilities
- Client Consultation: Greet customers warmly, understand their style preferences, and educate them on high-end watch features, materials, and pricing.
- Customer Retention: Build and nurture long-term relationships with clients to encourage repeat visits and loyalty to the Helios brand.
- Store Operations: Maintain store visual merchandising standards, keep inventory areas organized, and ensure smooth billing and stock tracking.
- After-Sales Support: Handle customer inquiries, assist with warranty claims, and coordinate watch servicing.
Requirements & Skills
- Education: Minimum 12th Pass; Graduate is preferred.
- Experience: 2 to 4 years of experience in retail sales, preferably with luxury watches, jewelry, or premium lifestyle brands.
- Skills: Excellent communication, strong interpersonal skills, a customer-first mindset, and a polished, professional demeanor
- Must be from English medium school background
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
