Job Title: Hub Manager
Location: Kolkata
Reports to: Zonal Manager/ Operations Manager
Department: Operations, Travel - Occasional
Employment Type: Full-time
Job Summary:
The Operations Manager will be responsible for overseeing the setup, management, and optimization of Pointo Hub’s. This role includes managing end-to-end operations, ensuring efficient store setup, optimizing supply chain processes, and driving profitability through effective P&L management. The ideal candidate will have a strong background in operations within the retail or e-commerce sector, with specific experience in dark store management.
Key Responsibilities:
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POINTO HUB Setup and Management:
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Lead the planning, setup, and operational launch of new POINTO HUB in strategic locations.
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Ensure that all hubs are fully equipped, staffed, and operationally efficient before launch.
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Oversee the design and layout of Hub to optimize product flow, picking, and packing processes.
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Profit and Loss (P&L) Management:
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Take full ownership of the P&L for hub, ensuring cost efficiency and profitability.
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Analyze financial performance, identify cost-saving opportunities, and implement strategies to increase profitability.
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Work closely with the finance team to track and report on operational expenses, revenue, and key financial metrics.
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Inventory and Supply Chain Optimization:
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Ensure optimal inventory levels are maintained to meet demand while minimizing waste and overstock.
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Collaborate with suppliers, procurement teams, and logistics providers to streamline the supply chain and improve delivery timelines.
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Implement robust inventory management systems to monitor stock levels and ensure product availability.
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Operational Efficiency:
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Continuously review and improve operational processes to enhance efficiency, speed, and accuracy in order fulfilment.
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Leverage technology and automation tools to optimize picking, packing, and delivery processes.
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Establish and monitor KPIs for operational performance, including order fulfilment times, accuracy, and customer satisfaction.
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Team Leadership and Development:
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Build and manage a high-performing team responsible for the day-to-day operations of the hubs
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Provide ongoing training, support, and development opportunities to team members to enhance performance.
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Ensure that staffing levels are adequate to meet operational needs, particularly during peak demand periods.
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Compliance and Safety:
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Ensure all hub operations comply with local regulations, health and safety standards, and company policies.
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Implement safety protocols to protect staff and ensure a safe working environment.
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Collaboration and Stakeholder Management:
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Work closely with cross-functional teams, including procurement, logistics, and customer service, to ensure seamless operations.
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Collaborate with the technology team to integrate and enhance systems that support hub operations.
Key Requirements:
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Education:
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Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field. A Master’s degree or relevant certifications (e.g., Lean Six Sigma, PMP) is a plus.
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Experience:
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2-4 years of experience in operations management, with at least 1-3 years focused on dark store setup and management.
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Proven experience in managing P&L responsibilities and driving operational profitability.
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Experience in retail, e-commerce, or logistics with a deep understanding of fulfilment operations.
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Skills:
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Strong knowledge of supply chain processes, inventory management, and logistics optimization.
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Proficiency in using operations and warehouse management software (WMS) and other relevant tools.
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Excellent leadership and team management skills.
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Strong financial acumen with experience managing budgets and controlling costs.
Key Competencies:
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Ability to work in a fast-paced, high-growth environment.
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Strong problem-solving and decision-making abilities.
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Excellent communication and interpersonal skills.
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Strategic thinking with attention to detail.
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Strong analytical skills and a results-oriented mindset.
Work Environment:
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This role requires both office and on-site work at various hub locations.
