Customer Support Executive
Role Overview
We are looking for Customer Support Executives who can manage customer queries,
complaints, feedback, and service-related coordination with empathy, ownership, and speed.
The ideal candidate should have excellent communication skills, strong problem-solving ability,
and the maturity to act as a bridge between customers, logistics, operations, and internal teams.
This role requires someone who can understand customer issues deeply, resolve concerns
efficiently, collect valuable feedback, and also support lead conversion by explaining the value
of Whyte Farms products to potential customers.
Key Responsibilities
● Handle customer queries, complaints, requests, and feedback across calls, WhatsApp,
CRM tools, and other communication channels.
● Understand customer concerns in depth and provide accurate, timely, and professional
responses.
● Act as a bridge between customers and the logistics/operations team to resolve
delivery-related concerns.
● Coordinate internally for issues related to missed delivery, late delivery, product
concerns, subscription changes, wallet/payment queries, and feedback.
● Maintain a calm, polite, and solution-oriented approach while dealing with customers.
● Capture customer feedback in detail and share insights with the internal team for service
improvement.
● Work on leads and encourage potential customers to try Whyte Farms products.
● Support customer retention by identifying dissatisfaction early and resolving issues
proactively.
● Maintain updated customer records, complaint logs, follow-up sheets, and CRM entries.
● Track recurring customer issues and highlight operational gaps to the team.
● Work closely with sales, logistics, and marketing teams to ensure a smooth customer
journey.
● Follow up with customers where required to ensure closure and satisfaction.
Required Skills
● Excellent verbal and written communication skills in English and Hindi.
● Strong listening and understanding ability.
● Good problem-solving and customer-handling skills.
● Ability to remain calm under pressure.
● Working knowledge of Google Sheets, Excel, CRM tools, WhatsApp Business, and call
management systems.
● Good typing speed and documentation discipline.
● Ability to multitask and handle multiple customer conversations.
● Strong follow-up skills.
● Basic sales orientation and persuasion ability.
● Empathy, patience, ownership, and accountability.
Preferred Skills
● Prior experience in customer support, customer experience, telesales, inside sales, D2C,
FMCG, food, delivery, or subscription-based businesses.
● Sales experience will be an added advantage.
● Experience with CRM tools or customer support dashboards.
Eligibility
● Experience Required: 2–3 years
● Education: Graduate and above
● Language: Fluent English and Hindi communication required
● Working Days: 6 days a week
● Weekly Off: Rotational off / flexible as per roster
● Timings: 9:00 AM to 6:00 PM
● Job Type: Full-time, on-site
● Job Location: Ambience Mall, Gurugram
● Number of Openings: 2
● Salary Range: ₹3 LPA – ₹4.5 LPA
Pay: ₹25,000.00 - ₹37,000.00 per month
Work Location: In person
