- Appointment and admission of patients: Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers
- Registration: Complete the registration process in a timely and accurate manner
- Ensure the weekly rooster of OPD doctors is updated, especially doctors on leave
- Keep management informed about all important information/doctors and patients concerns, escalating to the right authority
· Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift.
· MIS: Maintain and generate process related data as and when required by the HOD
- Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patient’s convenience
- Provide patients with information regarding advised investigations and procedures
- Assist and direct patients that have come in for health check up
- Manage and record time spent by patient as mentioned in the standard operating procedure
- Co-ordinate for timely delivery of the report at the designated counter
- Maintain service standards as specified in the standard operating procedure
- Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
- Interface with SRL Lab and other diagnostic areas for patient’s investigation reports
- Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
- Proactively distribute feedback forms and seek suggestions from patients/attendants
- Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
- Effectively utilize all communication systems
- Adhere and contribute to cordial inter and intra team relations
- Complete any other ad-hoc task assigned by the concerned superior
Preferred Education:
Degree or Diploma in any Hospitality services/ Diploma in public relations preferably Service Industry
Experiencec:-
0 – 6 years of relevant experience
Knowledge and skills:- Knowledge of invoicing/billing, Service Excellence, Positive Attitude, Computer proficiency, Good Communication Skills,
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
