Role description
Job Summary
We are seeking an experienced and proactive Wintel Lead to manage, support, and optimise enterprise Windows infrastructure environments. The ideal candidate will have strong expertise in Windows Server administration, Active Directory, Virtualization platforms, patch management, infrastructure automation, and team leadership. The Wintel Lead will be responsible for ensuring high availability, security, and performance of the organization Virtualization, DataCenter management. Azure cloud and VDI systems while leading a team of infrastructure engineers.
Key Responsibilities
Technical Leadership
- Lead and mentor a team of Wintel administrators and engineers.
- Provide technical guidance for incident resolution, problem management, and infrastructure improvements.
- Drive continuous improvement initiatives and automation opportunities.
Windows Infrastructure Management
- Administer and maintain Windows Server environments.
- Ensure server availability, performance, and resource planning.
- Manage server lifecycle activities including provisioning, upgrades, migrations, and decommissioning.
Virtualization & Cloud
- Manage and support VMware vSphere, Horizon VDI, vSan, or similar Virtualization platforms.
- Support hybrid cloud environments involving Microsoft Azure and related services.
- Participate in cloud migration and modernisation projects.
Security & Compliance
- Implement and maintain security best practices across Windows environments.
- Manage patching, vulnerability remediation, antivirus, and endpoint security solutions.
- Ensure compliance with organisational and regulatory standards.
- Support security audits and risk assessments.
Monitoring & Operations
- Monitor infrastructure health using enterprise monitoring tools.
- Lead major incident management and root cause analysis activities.
- Ensure adherence to SLA, KPI, and operational excellence targets.
- Coordinate with application, network, security, and cloud teams.
Automation & Scripting
- Improve operational efficiency through infrastructure automation and standardisation.
- Support Infrastructure as Code (IaC) initiatives where applicable.
Documentation & Governance
- Maintain infrastructure documentation, SOPs, and knowledge base articles.
- Participate in change management, CAB reviews, and release planning.
- Ensure adherence to ITIL processes.
Required Skills & Qualifications
Technical Skills
- Strong experience with Windows Server Administration.
- Expert knowledge of Active Directory, DNS, DHCP, GPO, and PKI.
- Experience with VMware vSphere /VDI
- Strong PowerShell scripting and automation skills.
- Experience with patch management tools such as SCCM and WSUS
- Familiarity with Microsoft Azure infrastructure services.
- Knowledge of storage, backup, and disaster recovery solutions.
Leadership Skills
- Proven experience leading infrastructure teams.
- Strong stakeholder management and communication skills.
- Ability to manage escalations and major incidents effectively.
- Experience in resource planning and team development.
Preferred Qualifications
- Microsoft certifications (Azure Administrator, Windows Server, Azure Solutions Architect).
- VMware certifications (VCP).
- ITIL Foundation or Intermediate Certification.
- Experience with automation platforms such as Ansible or Terraform.
- Exposure to enterprise cloud migration projects.
Key Competencies
- Leadership & Team Management
- Problem Solving & Troubleshooting
- Infrastructure Architecture
- Customer Focus
- Risk Management
- Continuous Improvement
- Communication & Collaboration
Success Metrics
- Infrastructure uptime and availability.
- SLA compliance.
- Incident and problem resolution efficiency.
- Patch compliance and security posture.
- Automation adoption and operational efficiency improvements.
- Team performance and stakeholder satisfaction.
Skills
VMware, Windows Administration, PowerShell, SCCM, Azure Infra
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
