THE WORK: Discover the opportunity to engage deeply with dynamic challenges and contribute meaningfully to problem-solving. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related issues. This role will allow you to grow your expertise in Service Desk Management in an encouraging and supportive environment. Join us to make a positive impact and develop your skills with enthusiasm.
Ensure production systems are available and operating according to defined Service Level Agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard critical operations.
Maintain data retention practices in alignment with organizational policies and standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
Intermediate proficiency in Service Desk Voice Support.
A minimum of 1 of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate problem solving skills.
Beginner communication skills.
Intermediate customer service skills.
Beginner analytical thinking skills.
Intermediate multitasking skills.
