- Provide L2 L3 mainframe production support for critical business applications ensuring high availability stability and performance
- Monitor batch jobs and online transactions proactively identify failures or performance bottlenecks and drive timely resolution to minimize business impact
- Perform incident management following ITIL practices log triage analyze resolve and document incidents within agreed SLAs and OLAs
- Conduct root cause analysis RCA for recurring or high impact issues propose corrective and preventive actions and track them to closure
- Handle service requests and problem tickets related to mainframe applications including configuration updates data fixes and minor enhancements
- Collaborate with development teams to analyze COBOL programs and related components to support defect fixes performance tuning and production deployments
- Support change and release management activities participate in impact analysis implementation planning validations and post deployment support
- Maintain detailed documentation including support runbooks standard operating procedures known error databases and configuration details
- Participate in on call shift rotations to provide 24x7 support coverage as required including weekend or off hours support for critical releases and maintenance windows
- Communicate effectively with stakeholders providing clear updates on incident status risks and resolution plans and ensuring user expectations are managed
- Contribute to continuous improvement by identifying automation opportunities optimizing support processes and sharing knowledge with the team
- Minimum Qualifications
- ducation Bachelor s or Master s degree in Computer Science Information Technology or related field BTECH BE MCA MTECH
- 5 9 years of hands on experience in mainframe production support or mainframe application support in an enterprise environment
- Primary skills Technology Mainframe Technologies Mainframe Technologies ALL
Technology->Mainframe Technologies->Mainframe Technologies- ALL->Mainframe Job Schedulers/Job Monitoring Tools
