3-5 Years of total experience - Excellent verbal/ written English and communications skills - Ability to manage field partners for successful field maintenance execution and validation. - Should have knowledge of RF, Microwave, wireless technology. - Should have fault management experience with transmission equipment's. - Understanding of alarms and ability to identify service impact - Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.) - Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau - Ability to analyze network performance insights, triggers and identify issues that need maintenance work
Routine Maintenance: - Network at Risk, Field Tickets, Change Request creation - Field work order creation and liaising with contractors - Technical support tech for on-site works - Perform pre & post modem checks - Dropbox monitoring - Review and validate completed works - Validate works, payment claims validation
Proactive Maintenance: - Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list) - Create/close emergency change request - Perform pre & post modem checks, status checks and confirm resolution - Perform modem swap back-end activities - Validate works, Payment claims validation.
Shift 24 x7 rotational shift including Australia business hours shift from 1:30 AM, 2:30AM to 10:30AM,12:30PM
Should have the Mobile Android version 16
