Job Description – Customer Support Executive
About the Process
We are hiring Customer Support Executives for a Skincare Brand. The selected candidates will be responsible for handling customer queries and providing excellent support over calls.
Roles and Responsibilities
- Handle inbound and outbound customer calls professionally.
- Assist customers who are facing issues related to products or services.
- Provide appropriate skincare product recommendations based on customer requirements.
- Handle customer complaints and ensure they are raised and addressed appropriately.
- Respond to customer queries and concerns effectively.
- Provide accurate information and suitable resolutions to customers.
- Maintain a professional and positive customer experience during every interaction.
Job Details
Job Role: Customer Support Executive
Industry/Process: Skincare Brand – Customer Support
Location: Delhi NCR
Salary: ₹20,000 – ₹25,000 per month
Work Timings: 10:00 AM – 8:00 PM
Working Days: 6 Days a Week (Monday to Sunday)
Weekly Off: Saturday – Fixed Off
Work From Home
Delhi-based candidates will be provided with a Work From Home (WFH) opportunity. However, candidates will be required to attend the office in Gurgaon for the training period.
Candidate Requirements
- Fluency in Hindi and English is mandatory.
- Knowledge of additional languages will be an added advantage.
- Good communication and customer-handling skills.
- Ability to understand customer concerns and provide appropriate solutions.
- Comfortable handling customer calls and queries.
- Ability to handle complaints professionally and patiently.
- Interest in customer service and providing a positive customer experience.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: Hybrid remote in Delhi
