Hiring: Resident IT Infrastructure Engineer (Onsite)
Location: Whitefield, Bangalore
Employment Type: Full-Time
Experience: 2–5 Years
About the Role
SN Technology is looking for a proactive and customer-focused Resident IT Infrastructure Engineer to manage day-to-day IT operations at a client location. The ideal candidate should have strong troubleshooting skills, a solid understanding of Windows-based enterprise environments, and the ability to coordinate with internal technical teams and technology vendors.
This is a client-facing role requiring excellent communication, ownership, and a service-oriented mindset.
Key ResponsibilitiesEnd User Support
- Provide onsite technical support for desktops, laptops, printers, scanners, and peripherals.
- Troubleshoot Windows OS, Microsoft 365, Outlook, Teams, and Office application issues.
- Install, configure, and maintain end-user systems.
- Resolve hardware and software incidents within agreed timelines.
IT Infrastructure Support
- Support Active Directory user management, password resets, and Group Policy implementation.
- Manage Microsoft 365 user administration and licensing.
- Perform basic server health checks and infrastructure monitoring.
- Troubleshoot LAN, WAN, Wi-Fi, VPN, and network connectivity issues.
- Coordinate with ISPs, OEMs, and third-party vendors for issue resolution.
Asset & Operations Management
- Maintain IT asset inventory and documentation.
- Assist in onboarding and offboarding activities.
- Track incidents using the ticketing system.
- Prepare daily, weekly, and monthly support reports.
- Perform preventive maintenance and routine health checks.
Audit & Compliance Support
- Assist in preparation of IT audit documentation.
- Support internal and external audit activities.
- Help track and close audit observations.
- Maintain infrastructure documentation and compliance records.
Security Support
- Ensure endpoint protection is functioning correctly.
- Assist in implementing security recommendations.
- Review system patch compliance and antivirus status.
- Coordinate remediation activities with internal technical teams.
Required Skills
- Windows 10/11 administration
- Microsoft 365 Administration
- Active Directory & Group Policy
- Basic Windows Server Administration
- Networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN)
- Printer and peripheral troubleshooting
- IT Asset Management
- Ticketing tools
- Strong documentation skills
- Excellent communication and customer handling
Preferred Skills
- Experience with Microsoft Intune or other UEM/MDM platforms
- Knowledge of Microsoft Entra ID
- Basic firewall administration (Sophos, Fortinet, SonicWall, etc.)
- Backup solutions (Veeam, Acronis or similar)
- Exposure to ISO 27001 or IT audit processes
Preferred Certifications
- Microsoft Certified (M365 / Azure / Windows)
- CompTIA A+
- CompTIA Network+
- ITIL Foundation (Preferred)
What We're Looking For
- Strong troubleshooting and analytical skills
- Professional communication and client-facing experience
- Ability to work independently at a customer location
- Positive attitude with a strong sense of ownership
- Willingness to learn and grow in enterprise infrastructure technologies
If you're passionate about IT infrastructure and enjoy solving real-world technical challenges, we'd love to hear from you.
Work Location: In person
