Location: Mumbai
Company: Eclipse Wellbeing Hub & School Pvt Ltd
About Eclipse
At Eclipse Wellbeing Hub & School Pvt Ltd, people are at the core of our DNA. We are a holistic wellbeing hub and internationally accredited yoga school dedicated to inspiring individuals to discover their thriving nature and celebrate their unique journey.
Rooted in authenticity, quality, and conscious living, Eclipse offers transformative mind-body practices, internationally accredited teacher trainings, immersive retreats, and therapeutic wellbeing experiences. With spiritual roots from the Himalayas and a contemporary approach to wellness, we are building a community-centered space where meaningful human connection is at the heart of everything we do.
We are looking for a Customer Relations & Sales Executive who thrives on building relationships, delivering exceptional client experiences, and seamlessly guiding prospective members from first interaction to enrolment.
Role Overview
This is a client-facing role for someone who combines warm hospitality and relationship-building skills with a strong understanding of consultative sales.
The ideal candidate comes from the customer service, hospitality, luxury service, wellness, or premium client experience sectors, and understands how to convert conversations into long-term client relationships through trust, professionalism, and attentive service.
You will be responsible for ensuring every client interaction — whether in person, over calls, WhatsApp, or email — reflects Eclipse’s premium experience while also supporting membership growth and retention.
Key ResponsibilitiesCustomer Experience & Relationship Management
- Serve as the primary point of contact for all client interactions at the studio
- Deliver a warm, attentive, and personalised experience to every member and prospective client
- Build strong relationships with members to foster trust, consistency, and retention
- Proactively follow up with inactive members and nurture long-term engagement
- Handle queries, concerns, and feedback professionally and efficiently
- Ensure every client touchpoint reflects Eclipse’s hospitality and service standards
Sales & Member Conversion
- Convert walk-ins, inquiries, trial participants, and leads into memberships
- Understand client needs and recommend appropriate membership plans and offerings
- Conduct consultative conversations that focus on value, outcomes, and relationship-building
- Follow up consistently with leads via calls, WhatsApp, and email
- Maintain strong lead tracking and pipeline management
- Support studio sales targets through thoughtful and ethical conversion practices
Front Desk & Studio Operations
- Manage front desk operations and daily client coordination
- Support scheduling, bookings, class check-ins, and membership management
- Ensure smooth communication between members, teachers, and internal teams
- Maintain studio presentation and uphold premium hospitality standards
Member Retention & Growth
- Identify opportunities to improve client satisfaction and retention
- Support upselling of workshops, trainings, events, and retreats where relevant
- Build initiatives that strengthen community engagement and repeat participation
Ideal Candidate ProfileRequired Experience
- 2–5 years of experience in customer relations, hospitality, client servicing, guest relations, or customer-facing sales
- Experience in premium service industries such as wellness, hospitality, luxury retail, fitness, or lifestyle services is highly preferred
- Strong understanding of consultative sales and customer lifecycle management
Key Skills
- Exceptional interpersonal and communication skills
- Naturally warm, polished, and customer-centric personality
- Strong sales aptitude with a service-first mindset
- Ability to build rapport quickly and convert trust into action
- Professional phone, WhatsApp, and written communication skills
- Organized, detail-oriented, and proactive
- Comfortable working with CRM systems and lead tracking processes
What We’re Looking For
Someone who:
- Understands that great sales begin with genuine human connection
- Can balance relationship-building with commercial outcomes
- Brings maturity, professionalism, and ownership to every interaction
- Is passionate about creating exceptional client experiences
- Thrives in a conscious, fast-evolving, people-first environment
Why Join Eclipse?
- Be part of a purpose-driven and fast-growing wellness ecosystem
- Work in a beautiful, community-centered environment
- Opportunity to grow with an evolving brand in the wellbeing space
- Contribute meaningfully to people’s wellness journeys
- Work alongside passionate practitioners and leaders in holistic wellbeing
To apply, please share your CV along with a brief note on why this role resonates with you.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
