1. Client Relationship Management & Key Account Management
- Build and maintain strong, long-lasting relationships with key clients, including hotel managers, restaurant owners, and event planners. [1, 2]
- Understand the unique aesthetic and functional needs of clients and recommend appropriate tableware, cutlery, flower vase, or furniture solutions. [1]
- Act as the primary point of contact for resolving high-level client inquiries, complaints, and service issues promptly. [1]
2. Data & CRM Operations
- Maintain and update the CRM database (e.g., Salesforce, Zoho, HubSpot) with accurate client profiles, order histories, and preferences.
- Analyze customer data to identify buying trends, seasonal demands, and opportunities for upselling and cross-selling.
- Generate actionable reports on customer satisfaction, feedback, and sales performance. [1, 2, 3, 4, 5]
3. Loyalty & Retention Strategy
- Design and implement customer loyalty programs or specialized VIP tier benefits specifically for regular hospitality and B2B clients.
- Develop targeted marketing campaigns (via email and digital channels) for new product launches, seasonal offers, and catalog updates. [, 2, 3]
4. Cross-Functional Coordination
- Collaborate closely with the Sales, Merchandising, and Supply Chain teams to ensure seamless order execution, delivery timelines, and stock availability. [1, 2]
- Coordinate with the quality assurance team to resolve product-related issues (e.g., chipped crockery, damaged furniture) and arrange replacements.
Pay: ₹1,200,000.00 - ₹1,500,000.00 per year
Work Location: In person
