Established in 1994, Atlanta Systems Private Limited has been a cornerstone in India's ICT landscape for nearly three decades. As a trusted leader in IoT-GPS Telematics hardware products & solutions, we have delivered over a million connected devices to thousands of users arounds the world, reflecting our unwavering commitment to quality and innovation. Our product range is designed to cater to diverse market needs, making us a preferred partner for our clients and channel partners alike.
Our core strength is rooted in our in-house expertise spanning hardware product conceptualization, design ideation and development, implementation of embedded systems, software development. In addition, we indigenously manufacture our products with the help of a state-of-the-art SMT manufacturing facility, fully equipped with advanced quality control technologies and certified governance practices, ensuring the highest standards of product excellence and innovation.
With a strong commitment to the Make-In-India initiative, we integrate certified governance standards to ensure excellence in every aspect of our operations. Our dedicated team of professionals drives our success, ensuring we remain at the forefront of industry evolution and transformation.
Company Name: Atlanta Systems Pvt. Ltd.
Company URL: www.atlantasys.com
Head Quarter: Connaught Place, New Delhi
About us - Based in Delhi with 30 years of experience, we specialize in providing simplified IT solutions tailored to our customers' needs. Our service delivery model caters to all budgets and security needs, ensuring mission-critical support. We work closely with clients to implement affordable excellence, bridging the gap between business realities and IT solutions.
Profile: Technical Support
Key Responsibilities:
Handle SIM activation/renewals and troubleshoot IoT devices
· Manage customer queries via inbound calls and provide remote technical support
· Maintain records of customer complaints and resolutions
· Collaborate with hardware/software teams to resolve issues
· Conduct device testing and ensure proper documentation
· Provide timely solutions while ensuring customer satisfaction
· Assist in inventory management of VTS (Vehicle Tracking System) devices
Required Skill Set:
Advanced knowledge of MS Excel
· Strong understanding of
electronics fundamentals
· Familiarity with
communication protocols (I2C, UART, RS485)
· Hands-on experience/ knowledge on
microcontrollers (AVR, ESP32, STM32) is a plus
· Excellent communication skills with a
proactive approach to problem-solving
· Knowledge in hardware device troubleshooting and diagnostics
· Keen to learn on device-level testing and hardware repair support
· Keen to learn on inventory management and tracking of technical hardware, especially VTS
