Job Title - Quality Control Executive (Real Estate Sales)
Department - Sales
Experience – 1 to 3 years
Location – I.T. Park, Dehradun, Uttarakhand
Salary – INR 20,000/- to INR 30,000/-
Job Summary
The Quality Control Executive is responsible for monitoring and evaluating the quality of sales interactions, ensuring adherence to company policies, regulatory requirements, and standard operating procedures (SOPs). The role focuses on improving customer experience, maintaining documentation accuracy, identifying process gaps, and supporting continuous improvement initiatives.
Key Responsibilities
- Monitor inbound and outbound sales calls, WhatsApp chats, emails, and other customer interactions.
- Evaluate sales executives based on predefined quality parameters and scorecards.
- Ensure compliance with company policies, RERA guidelines, and internal sales processes.
- Verify customer information, booking documents, and sales records for accuracy and completeness.
- Identify deviations from SOPs and report quality issues to management.
- Conduct regular audits of CRM entries, lead management, and follow-up activities.
- Prepare daily, weekly, and monthly quality reports and dashboards.
- Share constructive feedback with sales teams to improve communication and conversion quality.
- Coordinate with Sales Managers and Training teams to address recurring quality concerns.
- Track corrective and preventive actions (CAPA) and ensure timely closure.
- Analyze customer complaints and recommend process improvements.
- Support internal quality initiatives and continuous process enhancement.
Required Skills
- Strong analytical and observation skills.
- Excellent communication and interpersonal skills.
- Knowledge of quality monitoring techniques and audit processes.
- Familiarity with CRM software and Microsoft Excel.
- Attention to detail and documentation accuracy.
- Problem-solving and reporting skills.
- Ability to work under deadlines.
Qualifications
- Bachelor's degree in Business Administration, Commerce, Management, or a related field.
- 1–3 years of experience in Quality Assurance, Quality Control, Sales Operations, or Customer Service.
- Experience in the real estate industry is preferred.
Key Performance Indicators (KPIs)
- Quality audit score
- Compliance adherence rate
- Documentation accuracy
- CRM data accuracy
- Customer complaint reduction
- Feedback closure rate
- Audit completion within SLA
- Process improvement recommendations implemented
Preferred Knowledge
- Real Estate Sales lifecycle
- RERA regulations
- CRM platforms (Salesforce, LeadSquared, HubSpot, or similar)
- Microsoft Excel and reporting tools
- Customer service quality standards
Working Conditions
- Full-time office-based role.
- May require coordination with Sales, CRM, Customer Support, and Legal teams.
- Occasional weekend or extended working hours during project launches or high-sales periods.
How to Apply
Interested one’s may please share their updated CV to hrd @dhanvanti.com or contact us on +91-9286554849
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
