Lucknow, Uttar Pradesh
Job Summary
Job Summary : Service Desk Agent English Only Job Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users\\r\\n- Route problems to internal 2nd and 3rd level IT support staff.\\r\\n- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.\\r\\n- Administer and provide User account provisioning.\\r\\n- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\\\\\\\'s.\\r\\n- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.\\r\\n- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs \\r\\n- Perform user account management activities\\r\\n- Escalate complex problem to appropriate support specialists\\r\\n- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,\\r\\npresentation graphics, database management systems, electronic mail, and communications)\\r\\n- Troubleshoot client software and basic network connectivity problems\\r\\n- Identify, evaluate and prioritize customer problems and complaints\\r\\n- May train users and operators on a limited basis and/or may write training procedures\\r\\n- Participate in on-going training and departmental development\\r\\n- Routine maintenance updates with other IT staff and business units\\r\\n- Provide all required documentation including standards, configurations and diagrams\\r\\n- Provide knowledge transfer of EUC operations. Skill Requirement : Exposure to global support environment / 24x7 shifts [Hi All,\\r\\n\\r\\nH...Keyword: S | Viva Engage]\\r\\nKnowledge of: \\r\\n\\r\\nActive Directory, SCCM, or Intune\\r\\nEndpoint management and remote tools\\r\\n\ Job Role : Analyst - English, German, Microsoft Windows Job Summary : Service Desk Agent English Only Job Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users\\r\\n- Route problems to internal 2nd and 3rd level IT support staff.\\r\\n- Coordinate and manage relationships with vendors and support staff that prov
Key Responsibilities
Job Summary : Service Desk Agent English Only
Job Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users\\r\\n- Route problems to internal 2nd and 3rd level IT support staff.\\r\\n- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.\\r\\n- Administer and provide User account provisioning.\\r\\n- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\\\\\\\'s.\\r\\n- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.\\r\\n- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs \\r\\n- Perform user account management activities\\r\\n- Escalate complex problem to appropriate support specialists\\r\\n- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,\\r\\npresentation graphics, database management systems, electronic mail, and communications)\\r\\n- Troubleshoot client software and basic network connectivity problems\\r\\n- Identify, evaluate and prioritize customer problems and complaints\\r\\n- May train users and operators on a limited basis and/or may write training procedures\\r\\n- Participate in on-going training and departmental development\\r\\n- Routine maintenance updates with other IT staff and business units\\r\\n- Provide all required documentation including standards, configurations and diagrams\\r\\n- Provide knowledge transfer of EUC operations.
Skill Requirement : Exposure to global support environment / 24x7 shifts [Hi All,\\r\\n\\r\\nH...Keyword: S | Viva Engage]\\r\\nKnowledge of: \\r\\n\\r\\nActive Directory, SCCM, or Intune\\r\\nEndpoint management and remote tools\\r\\n\
Skill Requirements
Job Summary : Service Desk Agent English Only
Job Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users\\r\\n- Route problems to internal 2nd and 3rd level IT support staff.\\r\\n- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.\\r\\n- Administer and provide User account provisioning.\\r\\n- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\\\\\\\'s.\\r\\n- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.\\r\\n- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs \\r\\n- Perform user account management activities\\r\\n- Escalate complex problem to appropriate support specialists\\r\\n- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,\\r\\npresentation graphics, database management systems, electronic mail, and communications)\\r\\n- Troubleshoot client software and basic network connectivity problems\\r\\n- Identify, evaluate and prioritize customer problems and complaints\\r\\n- May train users and operators on a limited basis and/or may write training procedures\\r\\n- Participate in on-going training and departmental development\\r\\n- Routine maintenance updates with other IT staff and business units\\r\\n- Provide all required documentation including standards, configurations and diagrams\\r\\n- Provide knowledge transfer of EUC operations.
Skill Requirement : Exposure to global support environment / 24x7 shifts [Hi All,\\r\\n\\r\\nH...Keyword: S | Viva Engage]\\r\\nKnowledge of: \\r\\n\\r\\nActive Directory, SCCM, or Intune\\r\\nEndpoint management and remote tools\\r\\n\
Other Requirements
Good Communication Skils
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