Job Description: Wraveler Experience Executive
Location: NoidaExperience: 1- 2 years
About JustWravel
JustWravel is one of India’s leading social travel communities, known for curating meaningful and memorable travel experiences. Since 2016, we have been redefining how India (and the world) travels by bringing people together through road trips, treks, workations, corporate off-sites, and international short-haul getaways across South Asia and the Middle East. What sets us apart is our strong community-first approach, reflected in our growing digital family of 3 lakh+ Instagram followers, a high repeat traveler base, and 8K+ positive reviews.
With a dedicated on-ground team of 100+ trained professionals, Red Cross–certified first-aid responders, and trusted local partners across India, we ensure every journey is safe, seamless, and well-organized. As an ATOAI and Ministry of Tourism -recognized Adventure tour operator, we follow strict safety protocols and are among the first to provide complimentary adventure travel insurance up to ₹4.5 lakhs for all travelers.
We curate a wide range of experiences—fixed departures, treks, all-girls trips, corporate offsites, customized tours, overlanding expeditions, and international travel—each designed to offer authenticity, adventure, and community experience.
At JustWravel, culture drives everything we do. Our young and energetic team believes in creativity, responsibility, learning, and a people-first mindset, making it a workplace where growth and ideas thrive.
What Are We Looking For?
We’re looking for a proactive and customer-focused Wraveler Experience Executive who can manage multiple communication channels while ensuring a seamless experience for our travelers.Someone who enjoys interacting with customers, handling leads, coordinating with internal teams, managing documentation, and becoming the go-to person for smooth query resolution.If you’re energetic, organized, detail-oriented, and comfortable multitasking across platforms, you’re the perfect fit.
Key ResponsibilitiesSocial Media & Communication Management
- Respond promptly and effectively to all Instagram DMs
- Monitor and engage with comments on posts to maintain brand presence
- Follow up on “Get Quotes” leads received via Instagram
- Handle live WhatsApp chats (WATI platform) and assign queries to the relevant sales team
- Manage incoming IVR (My Operator) calls and redirect to the concerned departments when required
Lead Assignment & Pre-Sales Filtration
- Allocate incoming leads to the appropriate sales representative based on region and relevance
- Conduct pre-sales filtration for leads received through Meta lead forms
- Qualify and assign leads for better conversion efficiency
Email & Customer Support Handling
- Manage emails related to cancellations, batch shifts, credit notes, and refunds
- Address general inquiry emails professionally and within defined timelines
Operations & Documentation
- Create and organize weekly Google Drive links for upcoming trips
- Extract photos from Google reviews and upload them to the designated monthly dump link
- Prepare and maintain documentation post Knowledge Transfer (KT) sessions
- Maintain proper records and coordination for internal processes
Payment & Booking Support
- Conduct payment verification calls with passengers
- Ensure booking processes move forward smoothly after verification
What Makes You a Great Fit
- 1–2 years of experience in customer support, travel coordination, or lead management
- Strong verbal and written communication skills
- Ability to multitask across multiple platforms (Instagram, WhatsApp, Email, IVR)
- Detail-oriented with good organizational skills
- Comfortable handling customer queries and coordinating internally
- Basic understanding of CRM tools, Google Drive, and social platforms
Why Join JustWravel?
JustWravel isn’t just a workplace — it’s a fast-growing travel community where passionate people come together to build meaningful experiences. As we expand our team, every individual gets the opportunity to grow with the company, take ownership, and contribute to something impactful. We believe in learning by doing. Whether you're exploring new destinations, leading projects, or collaborating across departments, you’ll always find space to experiment, innovate, and enhance your skills. Our culture is our biggest strength — open, collaborative, and people-first. We celebrate ideas, appreciate effort, and ensure every individual feels valued. From a supportive extended team to an environment that encourages creativity and continuous growth, you’ll find JustWravel the perfect place to build a fulfilling career. If you want to grow fast, learn more, explore beyond boundaries, and work with a team that truly backs you, JustWravel is the place to be.
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits:
Education:
Experience:
- Customer support: 1 year (Required)
Language:
Location:
- Noida Sector 62, Noida, Uttar Pradesh (Preferred)
Work Location: In person
