Artificial Intelligence & Engineering
AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.
Join our AI & Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients' achievements. You’ll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.
As an Analyst, Managed services, you will contribute to Epic-enabled healthcare engagements by supporting system configuration, delivery excellence, and continuous improvement initiatives. In this role, you will work with cross-functional teams to help clients improve operational performance and deliver measurable business value.
Work you'll do
As an Analyst, Managed services on the AI & Engineering team, you will be responsible for:
- Supporting configuration changes, system builds, and maintenance activities within Epic and other Electronic Health Record platforms
- Analyzing client requirements and healthcare workflows to support solution design, issue resolution, and delivery outcomes
- Working across Agile and Waterfall delivery environments to support estimation, documentation, defect tracking, and project execution
- Performing incident and problem management activities, including root cause analysis and adherence to Service Level Agreement requirements
- Contributing to process improvement, automation, knowledge sharing, and development of tools or accelerators that enhance delivery quality
The team
You will play a key role in developing verticalized solutions tailored to the unique needs of each client’s sector, transforming how organizations sell products, deliver services, drive growth, and sustain mission-critical operations. By leveraging your business expertise and advanced technology, you will help ensure every solution is seamlessly integrated with Industry Advantage and aligned with sector-specific requirements. With your focus on innovation and measurable value, you will empower clients to achieve strategic objectives, enhance operational efficiency, and stay competitive in a rapidly evolving marketplace by addressing core business challenges and opportunities across industries.
Location:
- Bengaluru/Hyderabad/Chennai/Pune
Shift Timings:
Qualifications
Required:
- 2-3 years of hands-on experience with Epic
- Experience supporting US healthcare workflows
- Experience performing configuration changes and system builds in Electronic Health Record (EHR) platforms
- Experience working in Agile and Waterfall delivery environments, including use of related tools and effort estimation
- Experience working with Service Level Agreement (SLA) processes, incident management, and root cause analysis
- Certification in any Epic module across Clinical, Revenue Cycle, or Technical areas
- Bachelor of Engineering, Bachelor of Technology, Master of Computer Applications, Master of Science in Computer Science, or equivalent degree
Preferred:
- Experience creating application documentation, including application understanding and change management artifacts
- Experience following engagement-specific project delivery processes
- Advanced certifications in US healthcare
- Experience with Microsoft Office tools
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
