Technical Product Support Engineer (FinTech SaaS)
Location: Remote (India)
Employment Type: Full-Time
CTC: ₹9 - 12 LPA (₹8,000/week during the Paid Technical Evaluation Program, up to 12 weeks)
Working Hours: 5:30 PM - 2:30 AM IST (US Market Hours), Monday - Friday
Please Read Before Applying
This is NOT a traditional Customer Support or BPO role.
We are looking for highly analytical individuals who enjoy learning complex software, solving technical problems, and understanding financial markets. This role is conceptually demanding and requires continuous learning, independent problem-solving, and a strong sense of ownership.
Please apply only if you:
- Have strong technical aptitude and troubleshooting skills.
- Have knowledge of trading or financial markets (or are genuinely passionate about learning them).
- Enjoy learning new software independently.
- Have excellent written English.
- Can work during US Market Hours (5:30 PM – 2:30 AM IST).
- Want to build a long-term career in FinTech SaaS.
- Can write thoughtful, accurate customer responses independently rather than relying on AI-generated answers.
If you're looking for a routine customer support role, this position is not the right fit.
How to Apply
Interested candidates must complete the Google Application Form using the link below.
Application Form: https://forms.gle/t35TiMKWKi7QEoxt6
Applications submitted without completing the Google Form will not be considered.
Our Hiring Process:
- Google Application Form
- Technical Interview (Shortlisted Candidates Only)
- Paid Technical Evaluation Program (₹8,000 Fixed Remuneration per Week)
- Weekly Perfomance Evaluations
- Full-Time Offer (₹9–12 LPA) & Probation
Note: Candidates will receive the weekly evaluation remuneration for each completed week of the Technical Evaluation Program, irrespective of the final hiring decision.
About the Role
As a Technical Product Support Engineer, you'll work directly with the founder to deliver world-class support to our customers.
This role combines:
- Technical troubleshooting
- Product expertise
- Trading & Finance knowledge
- Customer communication
- Continuous learning
You will investigate customer issues, understand trading workflows, identify root causes, and become an expert on a leading FinTech SaaS platform used by traders worldwide.
Key Responsibilities & Ideal Candidate Profile
We’re looking for candidates who can:
- Provide high-quality chat and email support while delivering an excellent customer experience.
- Troubleshoot technical and product-related issues with strong analytical thinking.
- Investigate and reproduce customer-reported issues to identify root causes.
- Learn complex product features, trading workflows, and financial concepts independently.
- Clearly explain technical concepts and product features through excellent written communication.
- Demonstrate ownership, professionalism, discipline, and attention to detail.
Who Should Apply
We encourage applications from candidates with backgrounds in:
- Software Engineering
- QA / Software Testing
- Product Support
- Technical Support
- Application Support
- Solutions Engineering
- DevOps / IT Support
- Computer Science or related Engineering disciplines with strong analytical skills
Experience in FinTech or financial markets is a plus, but a willingness to learn is more important.
Why Join Smirmatec Private Limited?
At Smirmatec Private Limited, you’ll gain far more than a typical support role.
- Competitive Compensation: ₹9 - 12 LPA with a paid technical evaluation program.
- Direct Mentorship: Work closely with the founder and receive hands-on guidance.
- High Ownership: Solve real customer problems and contribute directly to product improvements.
- Global Exposure: Support traders from around the world and work with international customers.
- Technical Growth: Develop strong troubleshooting, product analysis, and SaaS support skills.
- Fast Career Growth: High performers can quickly take on greater responsibilities in a growing startup.
- Remote-First Culture: Work from anywhere while collaborating with a small, high-impact team.
Before You Apply
This role is designed for candidates who enjoy learning, solving challenging problems, and building expertise - not for those seeking a routine support position.
If you are excited by technology, financial markets, and continuous learning, we'd love to hear from you.
Application Form: https://forms.gle/t35TiMKWKi7QEoxt6
Pay: ₹70,000.00 - ₹100,000.00 per month
Benefits:
Application Question(s):
- This is a remote night-shift role. Do you have a reliable WFH setup?
- Did you fully read the job description and understand the job roles and the difficulty level of the job?
- Do you understand that failure to meet the expected performance standards during the Paid Technical Evaluation Program may result in discontinuation from the hiring process at any time?
- This is a strict long-term night shift role. Are you willing and able to work from 5:30 PM to 2:30 AM IST, 5 days a week (Monday to Friday)?
- Continued employment in this role requires passing rigorous product knowledge and technical learning tests during your training period. Do you accept this condition?
- Did you fill out our application form at https://forms.gle/t35TiMKWKi7QEoxt6 ?
Education:
Experience:
- Live chat: 2 years (Required)
Shift availability:
Work Location: Remote
