Job Description – Telecaller
Job Title: Telecaller for Jewellery line
Department: Sales
Location: Mani-Majra
Employment Type: Full-Time
Reporting To: Sales Manager
Job Summary
We are looking for an enthusiastic and confident Telecaller to handle customer calls, generate leads, follow up with prospective customers, and provide information about the company’s products and services. The candidate should have excellent communication skills and a customer-focused approach.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Handle inbound customer calls and respond to queries professionally.
- Explain company products, services, offers, and other relevant information.
- Generate and qualify leads through telephone calls.
- Follow up with potential customers and maintain regular communication.
- Maintain accurate records of calls, leads, follow-ups, and customer information.
- Schedule appointments and coordinate with the sales team.
- Achieve assigned daily, weekly, and monthly calling targets.
- Convert potential leads into customers wherever possible.
- Handle customer concerns and escalate issues to the concerned department.
- Maintain a professional and positive attitude while communicating with customers.
- Prepare daily calling and follow-up reports for the reporting manager.
Skills & Competencies
- Excellent verbal communication skills.
- Good convincing and negotiation abilities.
- Customer-oriented approach.
- Basic knowledge of MS Office and CRM software.
- Good listening and interpersonal skills.
- Ability to handle pressure and achieve targets.
- Positive attitude and willingness to learn.
- Ability to work independently as well as in a team.
Qualification & Experience
- Qualification: 12th Pass / Graduate preferred.
- Experience: 0–2 years of experience in telecalling, customer service, or sales preferred.
- Freshers with good communication skills may also apply.
Performance Indicators
- Number of calls made.
- Leads generated and qualified.
- Follow-up efficiency.
- Customer conversion rate.
- Achievement of assigned targets.
- Customer satisfaction and communication quality.
Working Conditions
- Full-time position.
- Target-oriented role.
- May require regular follow-ups with customers and coordination with the sales team.
Salary: As per company standards and candidate experience.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
