Job Description – Relationship Executive
Company: F2 Fintech
Designation: Relationship Executive
Department: Sales – Unsecured Loans
Location: Noida, Uttar Pradesh
Employment Type: Full-Time
About the Role
F2 Fintech is looking for a motivated and customer-focused Relationship Executive to join our unsecured loans team. The role involves connecting with potential customers, understanding their financial requirements, and assisting them in choosing suitable loan products. The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to work in a target-oriented environment.
Key Responsibilities
- Make outbound calls to potential customers and promote suitable loan products and services.
- Understand customer financial needs and recommend appropriate unsecured loan solutions.
- Explain loan products, eligibility criteria, documentation requirements, and repayment terms clearly.
- Assist customers throughout the loan application process, from initial inquiry to application submission.
- Maintain accurate and up-to-date records of customer interactions, applications, and follow-ups in the CRM.
- Build and maintain positive relationships with customers to support repeat business and referrals.
- Follow up with leads consistently and work towards achieving individual and team sales targets.
- Coordinate with internal credit and operations teams to ensure smooth and timely loan processing.
- Respond to customer inquiries, address concerns, and provide professional customer service.
- Ensure all customer communication and sales activities follow company policies and applicable guidelines.
Eligibility Criteria
- Graduate in any stream; candidates with a background in Commerce, Finance, or Management will be preferred.
- Freshers and candidates with relevant sales, tele-calling, or customer service experience are welcome to apply.
- Strong communication and interpersonal skills.
- Basic understanding of financial products and loan services.
- Good negotiation, follow-up, and relationship management skills.
- Comfortable working in a target-oriented and fast-paced environment.
- Basic knowledge of MS Excel, Google Sheets, or CRM tools is preferred.
- Candidates based in or willing to work in Noida.
Required Skills & Competencies
- Customer relationship management
- Sales and lead conversion
- Effective communication
- Problem-solving and negotiation
- Product knowledge and financial awareness
- Time management and follow-up discipline
- Ability to work independently and as part of a team
Role Expectations
The Relationship Executive is expected to maintain professional customer relationships, understand customer requirements, support the loan application journey, and contribute to business growth through consistent follow-ups and quality customer service. The role requires a positive attitude, strong ownership, and a commitment to achieving sales and service objectives.
How to Apply
Interested candidates can apply through Indeed by submitting their updated resume.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
