- Respond to customer inquiries through phone, email, chat, or social media.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues in a timely manner.
- Record and maintain customer interactions in the support system.
- Escalate complex problems to the appropriate department when necessary.
- Follow up with customers to ensure their concerns are fully resolved.
- Maintain a professional, courteous, and empathetic attitude at all times.
- Assist customers with troubleshooting and step-by-step guidance.
- Gather customer feedback and share insights with management for service improvement.
- Meet performance targets such as response time, customer satisfaction, and resolution rate.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
Application Question(s):
- Are you willing to working at 7 am to 3 pm?
Education:
Experience:
- Customer support: 2 years (Preferred)
Language:
Location:
- Madurai, Tamil Nadu (Madurai) (Preferred)
Work Location: In person
