We are looking for enthusiastic and customer-focused professionals for the role of Finacle L1 Support with basic Banking Domain knowledge and hands-on exposure to Finacle support activities.
The candidate will be responsible for providing first-level support for Finacle application issues, user queries, banking operations support, and coordination with functional and technical teams for issue resolution.
The ideal candidate should have good communication skills, basic understanding of banking operations, and willingness to work in a fast-paced banking support environment.
Key Responsibilities
- Provide L1 support for Finacle application-related issues and user queries.
- Handle ticket logging, issue tracking, and basic troubleshooting activities.
- Coordinate with L2/L3 teams for issue escalation and resolution.
- Support branch users and banking staff during daily operations.
- Monitor application issues and maintain support logs/reports.
- Assist users in Finacle login, transaction, and operational issues.
- Support UAT, migration, and go-live activities whenever required.
- Maintain SLA timelines and ensure timely issue resolution.
- Coordinate with technical teams, functional teams, and banking users.
Required Banking & Functional Knowledge
- Basic Banking Domain Knowledge
- Finacle Functional Understanding
- Branch Banking Operations
- Customer Support & Issue Handling
- Ticketing & Escalation Management
- Banking Process Awareness
- User Coordination & Support
Preferred Banking Module Exposure
Basic understanding/support exposure in:
- CASA Operations
- Customer Account Opening
- Teller Operations
- CIF Management
- Deposit Operations
- Day-End Activities
- Basic Transaction Processing
Preferred Technical Exposure
Good understanding or awareness of:
- Finacle
- Microsoft Excel
- Jira
- Ticketing Tools
- Banking Support Processes
- Basic SQL Query Knowledge
Desired Candidate Profile
- Good communication and interpersonal skills.
- Strong learning attitude and problem-solving abilities.
- Ability to work in rotational/client support environments.
- Customer-focused approach with good coordination skills.
- Ability to work under pressure and manage multiple issues.
- Willingness to travel as per project/client requirements.
- Interested Candidate share resume@ 8004996064
Pay: ₹500,000.00 - ₹1,000,000.00 per year
Work Location: In person
