Fixail is a service-based platform that connects customers with technicians for repair and maintenance needs. It typically focuses on services like appliance repair, electronics servicing, and home maintenance. The platform aims to simplify the process of finding reliable service professionals by offering quick booking, transparent pricing, and customer support.
Key Responsibilities
- Handle customer inquiries via phone, email, or chat
- Resolve complaints and provide timely solutions
- Guide customers through services and bookings
- Maintain customer records and feedback
- Coordinate with technical/service teams to ensure smooth service delivery
- Follow up with customers to ensure satisfaction
Required Skills
- Good communication and interpersonal skills
- Problem-solving ability
- Patience and customer-focused attitude
- Basic computer knowledge (CRM tools, email handling)
- Ability to multitask
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
