Work From Home Customer Support ExecutiveJob Title
Customer Support Executive (Work From Home)
Company
Advanzala Infotech Private Limited
Job Type
- Full-Time
- Permanent
- Work From Home (Remote)
About Us
Advanzala Infotech Private Limited is a fast-growing cloud communication company providing solutions such as WhatsApp Business API, AI Chatbots, IVR Systems, Toll-Free Numbers, Bulk SMS, Voice Broadcasting, and CRM Integrations. We are looking for a dedicated Customer Support Executive who enjoys solving customer problems and delivering an exceptional customer experience.
Job Responsibilities
As a Customer Support Executive, you will be responsible for:
- Handling customer support queries through phone calls, WhatsApp, email, and support tickets.
- Understanding customer issues and providing timely resolutions.
- Connecting with customers via Google Meet, AnyDesk, or remote desktop tools to troubleshoot technical issues.
- Coordinating with internal teams and third-party vendors for service activations, issue resolution, and escalations.
- Raising and tracking support tickets until closure.
- Following up proactively with customers regarding pending issues.
- Making renewal reminder calls and ensuring customers renew their subscriptions before expiry.
- Assisting customers with billing, invoices, payment confirmations, and account-related queries.
- Collecting customer feedback after issue resolution and ensuring high customer satisfaction.
- Maintaining accurate records of customer interactions in the CRM.
- Identifying recurring issues and suggesting process improvements.
- Escalating critical issues to senior technical teams when required.
- Ensuring every customer receives prompt, professional, and courteous support.
Required Skills
- Excellent verbal and written communication in English and Hindi.
- Strong customer handling and problem-solving skills.
- Basic computer proficiency and the ability to learn new software quickly.
- Comfortable using Google Meet, AnyDesk, TeamViewer, or similar remote support tools.
- Good understanding of Microsoft Office, Google Workspace, and web applications.
- Ability to multitask and prioritize work effectively.
- Positive attitude, patience, and empathy while dealing with customers.
- Strong follow-up and coordination skills.
Preferred Experience
- 1–3 years of experience in Customer Support, Technical Support, Customer Success, or Telecalling.
- Experience in SaaS, IT, Telecom, Cloud Communication, CRM, WhatsApp Business API, or Software Support will be an added advantage.
- Freshers with excellent communication skills and a willingness to learn are also encouraged to apply.
Work Requirements
- Dedicated laptop or desktop with a stable internet connection.
- Quiet work environment suitable for customer calls.
- Ability to work independently from home.
- Willingness to attend online meetings and training sessions.
What We Offer
- Work From Home flexibility.
- Fixed salary with performance incentives.
- Career growth opportunities.
- Continuous training and skill development.
- Friendly and supportive work environment.
- Opportunity to work with cutting-edge communication technologies.
Key Performance Indicators (KPIs)
- First response time.
- Ticket resolution time.
- Customer Satisfaction (CSAT).
- Renewal success rate.
- Ticket closure quality.
- Customer feedback ratings.
- Attendance and productivity.
Ideal Candidate
We are looking for someone who treats every customer like a priority, communicates professionally, takes ownership of issues until they are resolved, and believes that excellent customer service builds long-term business relationships.
If you enjoy helping people, solving problems, and working in a fast-growing technology company, we'd love to hear from you.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid time off
Work Location: Remote
