We are looking for a motivated and responsible candidate to join our team. The role involves handling client communication, travel planning, sales follow-ups, itinerary preparation, basic digital marketing, and coordinating ongoing and upcoming trips to ensure smooth operations and excellent customer service.
Key Responsibilities
- Follow up with existing and new clients and convert enquiries into bookings.
- Prepare professional travel itineraries, quotations, and package details.
- Handle client communication through WhatsApp, email, phone calls, and other channels.
- Coordinate and monitor upcoming and ongoing trips to ensure smooth execution.
- Communicate with hotels, transport providers, guides, and other suppliers when required.
- Ensure that all client requirements are properly communicated and completed on time.
- Handle last-minute changes, client requests, and operational requirements during trips.
- Have basic knowledge of digital marketing and social media promotion.
- Use Canva to prepare basic promotional posts, offers, and travel-related creatives.
- Maintain proper follow-up records and regularly update the status of enquiries and bookings.
- Support the overall smooth functioning of the office and day-to-day operations.
- Provide timely assistance to clients, including those who are travelling and may require support outside regular office hours.
We are looking for someone who is proactive, reliable, customer-focused, and willing to take ownership of their responsibilities. The ideal candidate should understand that travel operations require close coordination and timely action to ensure every client has a smooth and satisfying travel experience.
Work Location: In person
