Job Title: Client Servicing Executive
Location: New Delhi
Department: Client Services / Customer Relations
Job Summary:
We are seeking a highly motivated and personable individual with a background in the hospitality industry to join our client servicing team. The ideal candidate will leverage their experience in guest relations, customer service, and problem-solving to ensure exceptional service delivery, foster client loyalty, and drive business success.
Key Responsibilities:
- Client Interaction and Relationship Management
- Act as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
- Build and maintain strong, long-term relationships with clients, understanding their needs and preferences.
- Regularly communicate with clients to ensure their satisfaction and gather feedback.
- Service Delivery Coordination:
- Collaborate with internal teams to ensure seamless execution of client services, including events, reservations, or other client-specific requirements.
- Monitor service quality to meet or exceed client expectations.
- Handle client complaints and resolve issues efficiently, maintaining a positive client experience.
- Identify recurring issues and work with teams to implement solutions and improve processes.
- Upselling and Cross-Selling:
- Identify opportunities to upsell or cross-sell services to clients based on their preferences and needs.
- Promote additional services and offerings to enhance the overall client experience.
- Client Retention and Loyalty:
- Develop and implement strategies to enhance client retention and loyalty programs.
- Track client satisfaction metrics and suggest improvements.
- Reporting and Documentation:
- Maintain accurate client records, including preferences, feedback, and communication history.
- Prepare regular reports on client interactions, satisfaction levels, and service outcomes.
Qualifications:
- Bachelor’s degree in Hospitality, Business Administration, or a related field.
- Minimum of 3 Years experience in client servicing, guest relations, or a similar role in the hospitality industry.
- Proven experience in handling VIP or high-value clients is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to multitask and thrive in a fast-paced environment.
- Attention to detail and a customer-focused mindset.
- Professional appearance and demeanor.
- High level of emotional intelligence and cultural sensitivity.
- A proactive and results-oriented approach.
What We Offer:
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
Job Type: Full-time
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
