The Front Office Executive is the first point of contact for hotel guests and plays a vital role in delivering exceptional guest service. This role involves handling check-ins and check-outs, managing reservations, responding to guest inquiries, and coordinating with various departments to ensure guest satisfaction.
- Greet guests with a warm and welcoming attitude upon arrival.
- Perform check-in/check-out procedures efficiently and professionally.
- Manage reservations, both online and over the phone.
- Handle guest queries, complaints, and requests promptly and courteously.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Maintain accurate guest records and process payments.
- Provide information about the hotel, its services, and local attractions.
- Monitor lobby area for cleanliness and order.
- Ensure compliance with hotel policies and standard operating procedures.+
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Professional appearance and demeanor
- Multitasking and time-management abilities
- Proficiency in hotel management software (e.g., Opera, IDS, etc.)
- Fluency in English; additional languages are an advantage
- Ability to work in shifts, including weekends and holidays
Job Type: Full-time
Pay: Up to ₹20,000.00 per month
Benefits:
Work Location: In person
