Job Description: Front Office Executive cum Customer CareCompany Overview
Hometech Construction Solutions Pvt. Ltd. is a dedicated provider of modern construction materials, engineering solutions, and home-building services. We pride ourselves on quality, innovation, and seamless customer experiences. We are looking for a professional, warm, and highly organized Front Office Executive cum Customer Care professional to be the "face and voice" of our company.
Position Summary
As a Front Office Executive cum Customer Care professional, you will play a critical role in shaping client perceptions. You will manage daily front-desk operations, greet visitors (clients, architects, contractors, and vendors), and handle incoming customer queries via phone, email, and walk-ins. Your primary goal is to ensure smooth office administration while delivering exceptional service and support to our growing customer base.
Key Responsibilities1. Front Office & Reception Management
- First Point of Contact: Greet visitors, clients, and vendors with a warm, professional demeanor and direct them to the appropriate person or department.
- Call & Mail Handling: Answer, screen, and forward incoming phone calls while providing basic company information. Manage incoming/outgoing couriers, letters, and packages.
- Lobby Aesthetics: Maintain a clean, organized, and welcoming reception and client lounge area at all times.
2. Customer Care & Client Relations
- Inquiry Management: Actively listen to customer inquiries regarding construction solutions, product pricing, or project updates, and route them to the sales or project estimation teams.
- Issue Resolution: Record customer complaints or feedback systematically and coordinate with the technical or site teams to ensure timely resolution.
- Follow-ups: Conduct courtesy calls or send updates to clients regarding their service requests or material delivery schedules.
3. Office Administration Support
- Visitor Logging: Maintain accurate records of daily visitors, walk-in clients, and structural inquiries in the company database or CRM.
- Meeting Coordination: Schedule and coordinate meeting room bookings for client-architect consultations or internal team alignments.
- Basic Documentation: Assist the HR and Admin teams with basic data entry, invoicing tracking, or maintaining office supply inventories.
Role Requirements
Experience
6months to 1 years of experience in Front Office, Reception, or Customer Support (Experience in Real Estate, Interior Design, or Construction fields is highly preferred).
Education
Bachelor’s degree in any stream (Business Administration, Hospitality, or Communications is a plus).
Key SkillsExcellent verbal and written communication; Proficient in MS Office (Word, Excel) and basic CRM tracking.
Personality TraitsPatient, empathetic, proactive problem-solver with a strong presentation sense.
Pay: ₹8,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
