Role & Responsibilities
- Performing inbound calls/chat from wire transfer customers and agents.
- Take inbound calls per day from the customers.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
- Show good oral and written skills for call escalation via call sheet completion or call escalation.
Preferred Candidate Profile
- Educational Qualification: Any Graduate (Result awaited can apply)
- Fresher graduates are eligible to apply
- Graduates with a minimum 1 year of International Voice experience are required.
- Excellent Written & communication in English.
- Should be comfortable in night shifts and rotational week offs.
- Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
- Working Model : 24*7 (work from Office)
- Candidate should be comfortable with relocation to job location- Noida
Perks and Benefits
- Salary Range- 2.95 LPA - 4.0 LPA
- Free pick up and drop facility will be provided within 35 Kms from office address
- Medical Insurance
- Life Insurance
Pay: ₹300,000.00 - ₹499,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
