Handle room reservations through phone, email, website, and online travel agencies.
Respond to guest inquiries about room availability, rates, and hotel services.
Process new bookings, modifications, cancellations, and special requests accurately.
Maintain and update reservation records in the hotel's reservation system.
Coordinate with the front office, housekeeping, and sales teams to ensure smooth guest arrivals.
Verify guest details, payment information, and booking policies.
Promote hotel packages, upgrades, and special offers to maximize revenue.
Resolve reservation-related issues and guest complaints professionally.
Prepare daily reservation reports and occupancy forecasts.
Ensure compliance with hotel policies and maintain confidentiality of guest information.
Provide excellent customer service and maintain positive guest relationships.
Monitor room inventory to optimize occupancy and revenue.
Key Skills:
Excellent communication and customer service skills.
Proficiency in hotel reservation software (e.g.IDS, or similar systems).
Strong organizational and multitasking abilities.
Attention to detail and accuracy.
Basic computer skills (MS Office, email).
Job Type: Full-time
Pay: ₹16,000.00 - ₹17,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
Work Location: In person
