Responsibilities:
- Ensure clients are properly greeted upon their arrival
- Assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Provide information about hotel amenities, local attractions, and services.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve Guest concerns
- Handle cash and credit card transactions accurately, following established procedures.
- Maintain records of guest transactions and financial activities.
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Requirements and skills:
- High school diploma or equivalent (Bachelor's degree in Hotel Management or related field is a plus).
- Proven work experience as a Guest Relations Executive, Front Office Execuitve or similar role
- Proficiency in using hotel management software preferably IDS and basic office software (MS Office).
- Proficiency in English; knowledge of other languages is a plus
- Willingness to work flexible shifts, weekends, and holidays.
- Strong sense of responsibility and a professional presentation
Benefits
Flexible Shifts
On duty Meals
Uniform
PF & ESIC
Accommodation
:
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Education:
Experience:
- Butler: 1 year (Preferred)
Language:
Work Location: In person
