Key Responsibilities
- Welcome guests warmly and provide professional assistance throughout their stay.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest identification and booking details.
- Assist with room allocation and coordinate with the Housekeeping Department for room status.
- Handle guest inquiries, requests, and complaints professionally.
- Answer telephone calls, emails, and guest messages promptly.
- Assist with reservations, booking modifications, cancellations, and confirmations.
- Maintain accurate guest records and update the hotel/property management system.
- Collect room payments and provide invoices/receipts as required.
- Coordinate with Housekeeping, Maintenance, Restaurant, and other departments to fulfill guest requirements.
- Provide information about hotel facilities, services, nearby attractions, and transportation.
- Handle guest luggage and coordinate luggage assistance when required.
- Maintain the cleanliness and professional appearance of the reception area.
- Maintain proper records of cash, payments, keys, and guest documents.
- Assist with daily Front Office reports and shift handovers.
- Handle guest feedback and ensure issues are communicated to the concerned department.
- Follow hotel policies, security procedures, and guest privacy standards.
- Assist the Front Office Supervisor/Manager with other operational duties.
Pay: ₹8,357.63 - ₹12,707.72 per month
Work Location: In person
