Customer Support Intern
About the Internship
Join our Customer Support team and gain hands-on experience by supporting real customers on live software products. This internship is designed for students and fresh graduates who want practical exposure to customer support operations in a professional work environment.
Unlike classroom training or dummy projects, interns will work alongside experienced customer support executives and learn how to handle real customer interactions.
What You Will Work On
- Support customers using live software products.
- Handle customer queries through calls, WhatsApp, email, and support channels.
- Understand and resolve customer issues.
- Escalate technical issues to the appropriate teams.
- Maintain customer support records and follow-up updates.
- Learn customer communication and issue resolution.
- Work closely with the Product, QA, and Development teams.
Products You Will Support
- Live mobile applications with 200,000+ downloads.
- Real-time communication platform.
- Live ERP system.
- Other production software used by real customers.
What You Will Learn
- Professional Customer Support
- Customer Communication Skills
- Call Handling
- WhatsApp & Email Support
- Ticket Management
- Issue Resolution Process
- CRM & Support Workflow
- Team Collaboration
Eligibility
- Freshers and students are welcome.
- Basic English typing skills are required.
- Basic computer knowledge.
- Positive attitude and willingness to learn.
Internship Details
- Duration: 6 Months
- Full-Time Internship
- Professional Training by Senior Customer Support Team
- Internship Completion Certificate
- Hands-on experience with live production products
- Outstanding performers may be considered for future career opportunities based on performance and business requirements.
Pay: ₹1,000.00 - ₹2,000.00 per month
Work Location: In person
