Practice: Industry – Aerospace & Defense
Areas of Work: Aerospace & Defense Maintenance Repair Overhaul (MRO) / Aftermarkets
Level: Manager (M) / Senior Manager (SM)
Years of Exp: M: 10–14 yrs | SM: 14-18 yrs
Location: Bangalore, Hyderabad, Chennai, Mumbai, Pune & Gurugram
1. Domain Expertise:
Deep expertise in Maintenance, Repair & Overhaul (MRO) processes within the Aerospace & Defense (A&D) sector. This role is part of Accenture GN's strategic consulting practice, supporting end-to-end MRO transformation engagements that drive operational excellence, digital adoption, and supply chain optimization for A&D clients.
The ideal candidate will bridge strong domain knowledge of MRO ecosystems with hands-on consulting delivery capability. You will own workstreams, manage client stakeholder relationships at functional lead level, and mentor junior team members — while remaining closely involved in solution design, process analysis, and delivery execution.
Strong familiarity with A&D MRO processes and platforms, including base maintenance, line maintenance, engine MRO, component repair, and rotable management. Demonstrated expertise in aircraft sustainment, fleet readiness, and aftermarket service models. Background in Aerospace/Defense Engineering with an MBA preferred.
Exposure to:
a. Process Assessment & Optimization
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Analyze existing MRO processes (line maintenance, base maintenance, engine overhaul, component repair, etc.) to identify inefficiencies and improvement opportunities.
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Identify bottlenecks and recommend performance improvements across planning, execution, quality assurance, and supply chain operations.
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Lead root cause analysis for recurring maintenance issues and drive standardization of best practices across MRO operations.
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Develop process improvement roadmaps with defined KPIs, owners, and implementation timelines.
b. Service & Maintenance Planning
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Support long-range and tactical service planning including fleet maintenance schedules, resource availability, and capacity planning.
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Enable clients to optimize turnaround time (TAT), increase fleet availability, and reduce unscheduled maintenance events.
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Develop maintenance program review frameworks aligned with reliability-centered maintenance (RCM) principles and OEM guidance.
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Assess staffing models, shift patterns, and skills frameworks for MRO operations across line and base maintenance contexts.
c. Parts Demand & Supply Planning
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Work with stakeholders to improve forecasting accuracy for MRO parts, consumables, and rotable components.
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Assess planning systems and processes for spare parts provisioning, lead times, inventory buffers, and sourcing strategies.
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Support development of planning models using historical consumption data, reliability trends, and maintenance schedules.
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Evaluate vendor performance, alternative sourcing, and repair-vs-buy decisions for critical MRO components.
d. Digital Platform Advisory
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Assess and benchmark current MRO platforms (e.g., AMOS, TRAX, Ramco, IFS, SAP EAM, GE Aviation) and identify gaps against future-state requirements.
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Lead discussions on MRO system architecture, integration design, and data flows across engineering, supply chain, and operations.
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Recommend process digitization, automation, and platform modernization strategies with supporting business cases.
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Support MRO technology implementations as a domain SME — validating configuration, testing scenarios, and supporting user acceptance.
e. Benchmarking & Business Case Development
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Conduct industry benchmarking on key MRO KPIs — TAT, cost per flight hour, spares availability, schedule reliability, and asset utilization.
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Develop compelling business cases for process improvements, technology upgrades, and organizational restructuring initiatives.
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Prepare executive-level deliverables including current-state assessments, transformation roadmaps, and progress dashboards.
f. Stakeholder Engagement
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Collaborate with cross-functional teams including engineering, maintenance operations, logistics, IT, and finance to drive alignment on transformation priorities.
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Facilitate workshops and structured interviews with SMEs to extract insights, validate findings, and build consensus around transformation roadmaps.
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Manage client stakeholder relationships at functional lead level; communicate status, risks, and decisions clearly and proactively.
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Mentor and guide analysts and junior consultants within the team, ensuring quality of deliverables and professional development.
g. Data, AI & Gen-AI in MRO (Good to have)
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Exposure to Data Analytics, Generative AI, and Agentic AI applications supporting MRO processes in the Aerospace & Defense industry.
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Familiarity with analytics use cases in MRO: predictive maintenance, anomaly detection, NLP-based log analysis, and AI-assisted inspection.
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Awareness of aviation data platforms such as Palantir Foundry, Airbus Skywise, and GE Digital APM in MRO intelligence contexts.
2. Consulting Competencies:
a. Understanding client requirements through structured discovery, market research, process analysis, competitor assessment, and report analysis; developing actionable strategy and overseeing implementation.
b. Project management skills: ability to manage workstream delivery, track milestones, manage risks and issues, and report status to senior stakeholders.
c. Strong interpersonal communication skills: ability to facilitate workshops, present findings to senior audiences, and build trusted relationships with client teams.
d. People management: experience leading small teams of consultants and analysts, providing guidance, quality oversight, and performance feedback.
e. Structured thinking and analytical rigour: ability to synthesize complex data and qualitative insights into clear, concise, actionable recommendations
