- Manage Inquiries: Respond to customer queries via phone, email, live chat, or social media in a timely and professional manner.
- Solve Problems: Diagnose and resolve product or service issues by identifying the root cause and explaining the best solution.
- Product Expertise: Maintain a deep understanding of our products/services to provide accurate information and walkthroughs.
- Record Keeping: Accurately document all customer interactions and feedback in our CRM system.
- Advocacy: Escalate complex issues to the appropriate departments (e.g., Tech or Billing) and follow up to ensure resolution.
- Continuous Improvement: Share recurring customer pain points with the team to help improve our overall service and product quality.
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
