The Front Office Associate is responsible for delivering exceptional guest service from arrival to departure. This role ensures smooth check-in/check-out operations, efficient guest handling, accurate billing, and professional communication while maintaining the hotel’s service standards and brand reputation.
Guest Services
- Welcome guests warmly and assist with check-in and check-out procedures.
- Ensure all guest requests, inquiries, and complaints are handled professionally and promptly.
- Maintain updated knowledge of hotel facilities, events, promotions, and local attractions.
- Assist guests with transportation, luggage coordination, and concierge-related services.
- Ensure VIP guest handling, rooming, and amenities are coordinated as per standards.
Front Desk Operations
- Manage room reservations, cancellations, and amendments in the PMS.
- Allocate rooms based on guest preferences, availability, and operational requirements.
- Maintain accurate records of room status, occupancy, and guest details.
- Perform cashiering duties including billing, posting charges, settlements, and maintaining cash float.
- Ensure compliance with SOPs for registration, key control, safety, and data confidentiality.
Communication & Coordination
- Coordinate with Housekeeping for room readiness and discrepant rooms.
- Liaise with F&B, Banquets, Engineering, and Security for smooth guest experiences.
- Maintain proper handover between shifts with detailed updates on guest requests and pending tasks.
- Attend briefing, training, and departmental meetings as scheduled.
Quality & Compliance
- Maintain the lobby and front desk area in a clean, organised, and guest-friendly manner.
- Adhere to grooming standards and present a professional appearance at all times.
- Follow safety, security, and emergency procedures including fire drills and evacuation protocols.
- Maintain confidentiality of guest information and uphold company policies.
Job Types: Full-time, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Paid time off
Work Location: In person
