Job Summary
The Front Office Executive is responsible for managing patient reception, registrations, appointments, and coordination between patients, doctors, and hospital departments to ensure smooth patient flow and a positive patient experience.
Key Responsibilities
Patient Handling
Greet patients and attendants courteously and professionally
Register new patients and update existing patient records
Guide patients regarding consultations, investigations, and procedures
Manage patient queries in person and over the phone
Appointment & Scheduling
Schedule, reschedule, and confirm doctor appointments
Coordinate with doctors and clinical staff regarding availability
Manage daily appointment lists and patient flow
Billing & Documentation
Generate OPD bills, receipts, and maintain payment records
Handle insurance / TPA documentation (if applicable)
Maintain accurate patient files and reports
Communication & Coordination
Coordinate with doctors, nurses, optometrists, and diagnostic staff
Inform patients about waiting times, procedures, and next steps
Handle basic complaints politely and escalate when required
Pay: ₹15,000.00 - ₹25,091.44 per month
Benefits:
Work Location: In person
