Sr. Tech Lead - Application Development Microsoft N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
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Analyze business requirements, functional specifications, and technical designs for Dynamics 365 CRM applications.
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Develop, execute, and maintain test cases, test plans, and test scripts.
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Perform Functional, Regression, System Integration, UAT, and End-to-End testing for Dynamics 365 CRM implementations.
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Validate D365 modules such as: Sales Customer Service Marketing Field Service (if applicable)
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Test CRM customizations including: Workflows Business Rules Plugins JavaScript Customizations Power Automate Flows
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Validate integrations between Dynamics 365 CRM and external systems using APIs, Azure Services, Power Platform, and third-party applications.
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Identify, document, track, and verify defects using Azure DevOps, Jira, or similar tools.
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Participate in Agile ceremonies including sprint planning, reviews, and retrospectives.
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Collaborate with developers and business users to resolve issues and improve product quality.
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Support production releases and post-deployment validations.
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Strong understanding of Dynamics 365 CRM entities, business processes, security roles, and workflows.
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Experience in testing D365 CRM customizations and configurations.
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Knowledge of Power Platform: Power Apps Power Automate Dataverse
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Experience with API testing tools such as Postman.
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Familiarity with Azure DevOps, Jira, or other test management tools.
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Strong SQL skills for data validation and backend testing.
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Good understanding of Agile/Scrum methodologies.
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Excellent analytical, troubleshooting, and communication skills.
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Experience in test automation using Selenium, Playwright, EasyRepro, or similar tools.
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Knowledge of Microsoft Azure services and integrations.
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Experience with CI/CD pipelines.
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Microsoft Dynamics 365 or Power Platform certifications are an advantage.
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Exposure to performance and security testing.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle
Required Skills
Microsoft Dynamics 365 Customer Relationship Management (CRM)
Language
English (Required)
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Development Microsoft N
Remote Type -
Hybrid
Work Shift -
Variable (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
