Job Title : Senior Manager- Production Support
Experience : 10 to 15 Years
Location : Chennai
Roles & Responsibilities
- Lead and manage production support activities for business-critical applications and systems.
- Monitor production environments, troubleshoot issues, and ensure system availability and stability.
- Manage Incident, Problem, Change, and Release Management processes.
- Perform root cause analysis and implement corrective and preventive actions.
- Coordinate with development, infrastructure, database, and business teams for issue resolution.
- Support production, disaster recovery (DR), and non-production environments.
- Manage release deployments and application implementation activities.
- Monitor system performance, capacity, and application health using monitoring tools.
- Prepare MIS reports, operational dashboards, and service performance metrics.
- Support software testing and validation from an operations perspective.
- Drive automation initiatives to improve operational efficiency and reduce manual efforts.
- Ensure adherence to ITIL processes, operational controls, and service-level agreements (SLAs).
- Provide technical guidance and support to team members.
Requisites
- Strong experience in Production Support, Application Support, and Operations Management.
- Hands-on knowledge of Incident, Problem, Change, and Release Management processes.
- Proficiency in Oracle Queries, SQL, and database troubleshooting.
- Strong understanding of Linux/Unix operating systems, Linux commands, and Shell Scripting.
- Knowledge of Java/C applications and production support environments.
- Familiarity with application monitoring and automation tools such as ServiceNow, Control-M, and ITRS.
- Understanding of production, DR, and non-production environment management.
- Experience in deployment, migration, and release management activities.
- Knowledge of ITIL framework and service management processes.
- Ability to work independently and drive continuous improvement initiatives.
- Knowledge of the BFSI or financial services domain is an added advantage.
