Job Description – Costumer Relation Officer(CRO)
Organization: WOT Franchisee Store
Position: Costumer Relation Officer(CRO)
Location: Kolkata, West Bengal
Salary: Up to ₹18000 CTC per month
Job Summary
We are looking for a dynamic and customer-focused Costumer Relation Officer for our Titan World Franchisee Store. The candidate should have prior experience in the watches retail industry and must possess strong communication and customer handling skills. The role involves assisting customers in watches selection, and ensuring an excellent in-store customer experience.
Eligibility Criteria
- Minimum Qualification: 12th Pass
- Minimum 1 year of experience in premium watches retail store
- Good communication and interpersonal skills
- Presentable personality with customer-centric approach
- Basic knowledge of premium watches preferred
Key Responsibilities
- Attend and assist walk-in customers professionally
- Guide customers in selecting suitable watches
- Explain product features and offers
- Coordinate with store team for order processing
- Maintain proper display and cleanliness of products
- Ensure customer satisfaction and provide after-sales support
- Handle billing coordination and basic store operations when required
- Achieve individual and store sales targets
Required Skills
- Strong communication and convincing skills
- Customer handling and sales skills
- Basic understanding of products and trends
- Team player with positive attitude
- Smart and professional appearance
Working Details
- Retail store working environment
- Rotational weekly off
- Weekend availability mandatory
Salary & Benefits
- Salary up to ₹18,000 CTC per month
- Incentives as per store performance (if applicable)
- Growth opportunity in optical retail industry
- Provident Fund
- ESIC
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Pay: Up to ₹18,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
