JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Technical Support Engineering Analyst I - Unified Communications & Project AdministrationOverviewSupport unified communications and voice technologies while coordinating UC&C project activities. Provide technical support for Microsoft Teams, VoIP systems, and video conferencing platforms, while managing project documentation, schedules, and stakeholder communication for UC deployments.
Key ResponsibilitiesProvide first-level support for UC platforms (Microsoft Teams, Zoom, Webex, VoIP/PBX systems)
Troubleshoot voice quality, video conferencing, and collaboration platform issues
Configure user accounts, phone systems, dial plans, voicemail, and call routing
Manage UC project documentation, schedules, status reports, and deliverable tracking
Coordinate cross-functional meetings with IT teams, vendors, and stakeholders
Support UC deployments including phone system cutovers, Teams migrations, and room installations
Execute testing for voice quality, call routing, and E911 functionality
Coordinate procurement of UC equipment and manage vendor relationships
Develop user communications, training materials, and adoption resources
Maintain configuration management database and system documentation
Complete audits for UC and voice related billing and systems
Generate reports on UC utilization, call quality metrics, and project performance
QualificationsRequired:
Associate or Bachelor's degree in Telecommunications, IT, or Project Management (or equivalent experience)
0-2 years in unified communications support, voice systems, or IT project coordination
Knowledge of VoIP technologies and Microsoft Teams
Knowledge of SIP, RTP, voice networking, and telephony concepts
Proficiency with project management tools (Microsoft Project, SharePoint)
Strong organizational and communication skills
Preferred:
Microsoft 365 Certified: Teams Administrator Associate
CompTIA Network+, ITIL Foundation, or CAPM
Experience with enterprise UC deployments and contact center technologies
Knowledge of UC monitoring tools and audiovisual systems
Working ConditionsStandard business hours with regular evening/weekend work during deployments and maintenance windows.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
