LUNA SKIN & AESTHETICS Receptionist / Front Office Executive
Location: Saibaba Colony, Coimbatore
Employment Type: Full-Time
About Us
Luna Skin & Aesthetics is a premium skin, hair, and aesthetic clinic dedicated to delivering exceptional patient care through advanced treatments and personalized service. We are looking for an enthusiastic and customer-focused Receptionist to be the face of our clinic.
Key Responsibilities Patient Experience
- Welcome patients with a warm and professional attitude.
- Register new patients and maintain electronic patient records.
- Coordinate smooth patient flow between doctors and therapists.
- Ensure every patient receives a premium clinic experience.
Appointment Management
- Schedule, reschedule, and confirm appointments.
- Handle walk-in enquiries, phone calls, WhatsApp, Instagram, and website enquiries.
- Send appointment reminders and follow up on missed appointments.
- Maintain the daily doctor and therapist appointment schedule.
Sales & Customer Service
- Explain clinic services, treatment packages, memberships, and skincare products.
- Convert enquiries into consultations and treatment bookings.
- Recommend suitable skincare products as advised by doctors.
- Follow up with leads and existing patients for repeat visits.
Billing & Administration
- Generate invoices and collect payments (Cash, UPI, Card, Online).
- Maintain daily billing and cash reports.
- Coordinate with the accounts team for daily collections.
- Keep patient records confidential and updated.
Clinic Operations
- Maintain cleanliness and presentation of the reception area.
- Coordinate with housekeeping and support staff.
- Manage stationery and front office inventory.
- Assist management with daily reports and administrative work.
Required Qualifications
- Bachelor's Degree or Diploma in any discipline.
- 1–3 years of experience in Reception, Front Office, Customer Service, Hospital, Clinic, Salon, or Spa
- Freshers with excellent communication skills are encouraged to apply.
Skills Required
- Excellent communication in Tamil and English.
- Pleasant personality with a professional appearance.
- Strong customer service and sales skills.
- Basic computer knowledge (MS Office, Google Sheets, Email).
- Ability to multitask and work in a fast-paced environment.
- Good organizational and time-management skills.
Working Hours
- 11:00 AM – 8:00 PM
- 6 Days a Week (Weekly Off as per clinic policy)
Key Performance Indicators (KPIs)
- Patient satisfaction score.
- Appointment conversion percentage.
- Daily billing accuracy.
- Follow-up completion rate.
- Product sales performance.
- Patient retention and repeat appointments.
- Punctuality and attendance.
What We Offer
- Competitive Salary
- Monthly Performance Incentives
- Career Growth Opportunities
- Professional Training in Aesthetic Clinic Management
- Friendly and Professional Work Environment
Apply Now
Luna Skin & Aesthetics
Saibaba Colony, Coimbatore
Email: [email protected]
Contact: +91 91761 88686
Pay: ₹8,500.00 - ₹12,000.00 per month
Work Location: In person
