- Systematically review, score, and analyze inbound/outbound calls for quality and compliance.
- Deliver constructive, actionable feedback to agents to enhance performance and improve CSAT (Customer Satisfaction) scores.
- Identify skill gaps and training needs based on call analysis; create or assist in developing coaching materials.
- Analyze call data, identify trends/patterns, and prepare detailed performance reports for management.
- Participate in call calibration sessions to ensure consistency in evaluation standards
- Any graduate/Post graduate with minimum 3 years experience in BPO, customer service, or quality assurance.
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Should be fluent in English, Tamil and Hindi. Knowing other regional languages will be an added advantage.
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Strong interpersonal, communication, and presentation skills
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Proficiency in MS Office Suite (Excel, Word,PPT) and Call Recording/Quality Management software
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Strong attention to detail and ability to analyze performance metrics.
- Candidates preferably Chennai based.
Immediate Joiners only
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Interested Candidates can share your updated CV to [email protected] or can Contact HR @ 044-42925000
You can also Walkin to :
Infosearch BPO Services Pvt Ltd,
No.237, Peters Road, Gopalapuram,
Chennai - 600 086.
Landmark : Near Satyam cinemas.
Interview Time : Monday - Saturday (10 am to 5 pm)
